Jump to: Water | Sewer | Telephone/Internet | Power | Gas | Waste Services |
Water Services
The vision of the Water Resources Department is to be the innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.
MISSION
It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:
- Continuous improvement in products, systems and processes to maximize customer satisfaction;
- Continuous communication among and between staff, customers and governing board;
- Continuous involvement with the community and region;
- Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.
For questions regarding your water bill or to report a leak please call (828) 251-1122 for the Asheville Customer Service Division.
Location & Contact Information
Water Resources Administrative Offices
Director: Steve Shoaf Location: City Hall, Mezzanine Level Hours: 8:30 a.m.-5 p.m., Monday-Friday Mailing: P. O. Box 7148, Asheville, NC 28802 Office Phone: (828) 259-5955 Fax: (828) 259-5710 sshoaf@ashevillenc.gov |
Customer Services Division
Superintendent: Florie Presnell City Hall, First Floor 8:30 a.m.-5 p.m., Monday-Friday P. O. Box 7148, Asheville, NC 28802 Main line: (828) 251-1122 fpresnell@ashevillenc.gov |
Sewer Services
MSD provides sewerage services to Asheville city residents along with other subdivisions within Buncombe County. City residents are billed for water and sewerage services together in one bill.
For questions about your sewer bill, contact the City of Asheville Customer Services Division at (828) 251-1122
Telecommunications
Skyrunner (Fixed Wireless Internet)
|
(828) 258-8562
|
5 Ravenscroft Dr, Asheville, NC 28801
|
|
AT&T (formerly Bellsouth)
|
(888) 757-6500
|
Charter Communications (Cable Television, Internet, VOIP Telephone)
|
(800) 955-7766
|
1670 Hendersonville Road, Asheville, NC 28803
|
|
DIRECTV (Satellite Television & Internet)
|
(888) 777-2454
|
Dish Network (Satellite Television & Internet)
|
(888) 825-2557
|
Frontier (Internet Service) 1-855-809-1095 |
Progress Energy (Electricity)
www.progress-energy.com (800) 452-2777
Payment Locations:
Alan’s Jewelry & Pawn
|
|
1186 Patton Avenue, Asheville 28806
|
|
Alan’s Jewelry & Pawn
|
|
736 Tunnel Road, Asheville 28805
|
|
Crystal Clear Connections
|
|
5 Regent Park Blvd., Asheville 28806
|
|
Ingle’s Market #3
|
|
915 Merrimon Ave, Asheville 28804
|
|
Ingles #62
|
|
7 New Leicester Hwy, Asheville 28806
|
|
The Treasure Chest
|
|
377 Weaverville Hwy, Suite #1 Asheville 28804
|
|
Andy’s Pack and Post
|
|
85 Tunnel Rd, Ste 12A, Asheville NC 28805
|
|
E-z Payment Center
|
|
2251 Hendersonville Rd, Arden, 28704
|
|
Ingles #62
|
|
New Leicester Hwy, Asheville 28806,
|
|
PSNC Energy (Natural Gas)
www.psncenergy.com (877)-776-2427
To report a gas leak, leave your home immediately and call 1-877-776-2427 (the PSNC Energy Customer Service Center) or 911.
Payment Locations:
Andy’s Pak-N-Post
|
|
85 Tunnel Rd. Ste 12A, Asheville, NC 28805
|
|
Daggitts Pawn Shop
|
|
476 Haywood Rd, Asheville, NC 28806
|
|
Ingles Markets No. 67
|
|
710 Broad St, Brevard, NC 28712
|
|
Municipal Waste Services
Billing:
You can pay your bill online at https://selfserve.ashevillenc.gov/CSS/citizens/default.aspx or at the payment office located on the first floor of City Hall.
Asheville City Hall Payment Office- (828) 251-1122
70 Court Plaza, Asheville, NC 28801
Payment Office Hours – Weekdays 8am – 5pm
Recycling is is collected the same day of the week as garbage collection, except it is collected either on an A week or B week, depending on your neighbordhood. You can determine which week your recycling is collected by clicking on the schedules below, or by calling Curbside Management at (828) 252-2532. You may also use the below map to determine when your recycling collection day.
Landfill
To dispose of their refuse directly, Asheville redidents may take waste products to the Buncombe County Landfill or Transfer Station. For disposal information please call (828) 250-5460
Buncombe County Landfill
(828) 250-5460 85 Panther Branch Road Asheville, NC 28801 Hours: Monday – Friday: 8:00 AM to 4:30PM Saturday: 8:00AM – 1:00PM |
Buncombe County Tranfer Station
(828) 250-6205 190 Hominy Creek Rd Asheville, NC 28806 |
Other Asheville Waste Services
Waste Pro | 828-684-7790 |
138 Tavistock Rd, Arden NC 28704 | view a map: |
(828) 712-7761
|
|
1 Lees Creek Rd, Asheville, NC 28806-5101
|
|
Waste Management – (business waste services only) | (828) 253-5364 |
24 Pond Rd, Asheville, NC 28806-2298 | view a map: |