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Asheville Utilities

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Water Services

The vision of the Water Resources Department is to be the innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.


It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:

  • Continuous improvement in products, systems and processes to maximize customer satisfaction;
  • Continuous communication among and between staff, customers and governing board;
  • Continuous involvement with the community and region;
  • Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.

For questions regarding your water bill or to report a leak please call (828) 251-1122 for the Asheville Customer Service Division.

Location & Contact Information

Water Resources Administrative Offices
Director: Steve Shoaf
Location: City Hall, Mezzanine Level
Hours: 8:30 a.m.-5 p.m., Monday-Friday
Mailing: P. O. Box 7148, Asheville, NC 28802
Office Phone: (828) 259-5955
Fax: (828) 259-5710
Customer Services Division
Superintendent: Florie Presnell
City Hall, First Floor
8:30 a.m.-5 p.m., Monday-Friday
P. O. Box 7148, Asheville, NC 28802
Main line: (828) 251-1122

Sewer Services

MSD provides sewerage services to Asheville city residents along with other subdivisions within Buncombe County. City residents are billed for water and sewerage services together in one bill.

For questions about your sewer bill, contact the City of Asheville Customer Services Division at (828) 251-1122


Skyrunner (Fixed Wireless Internet)
(828) 258-8562
5 Ravenscroft Dr, Asheville, NC 28801
AT&T (formerly Bellsouth)
(888) 757-6500
Charter Communications (Cable Television, Internet, VOIP Telephone)
(800) 955-7766
1670 Hendersonville Road, Asheville, NC 28803
DIRECTV (Satellite Television & Internet)
(888) 777-2454
Dish Network (Satellite Television & Internet)
(888) 825-2557
Frontier (Internet Service)                                                               1-855-809-1095

Progress Energy (Electricity)

www.progress-energy.com (800) 452-2777
Payment Locations:

Alan’s Jewelry & Pawn
view a map: Map of Alans Jewelry and Pawn
1186 Patton Avenue, Asheville 28806
Alan’s Jewelry & Pawn
view a map: Map of Alans Jewelry and Pawn
736 Tunnel Road, Asheville 28805
Crystal Clear Connections
view a map: Map of Crystal Clear Connections
5 Regent Park Blvd., Asheville 28806
Ingle’s Market #3
view a map: Map of Ingles Market
915 Merrimon Ave, Asheville 28804
Ingles #62
view a map: Map of Ingles
7 New Leicester Hwy, Asheville 28806
The Treasure Chest
view a map: Map of The Treasure Chest
377 Weaverville Hwy, Suite #1 Asheville 28804
Andy’s Pack and Post
view a map: Map of The Treasure Chest
85 Tunnel Rd, Ste 12A, Asheville NC 28805
E-z Payment Center
view a map: Map of The Treasure Chest
2251 Hendersonville Rd, Arden, 28704
Ingles #62
view a map: Map of The Treasure Chest
New Leicester Hwy, Asheville 28806,

PSNC Energy (Natural Gas)

www.psncenergy.com (877)-776-2427
To report a gas leak, leave your home immediately and call 1-877-776-2427 (the PSNC Energy Customer Service Center) or 911.
Payment Locations:

Andy’s Pak-N-Post
view a map: Map of Andys Pak-N-Post
85 Tunnel Rd. Ste 12A, Asheville, NC 28805
Daggitts Pawn Shop
view a map: Map of Daggitts Pawn Shop
476 Haywood Rd, Asheville, NC 28806
Ingles Markets No. 67
view a map: Map of Ingles Markets
710 Broad St, Brevard, NC 28712

Municipal Waste Services

You can pay your bill online at https://selfserve.ashevillenc.gov/CSS/citizens/default.aspx or at the payment office located on the first floor of City Hall.

Asheville City Hall Payment Office- (828) 251-1122
70 Court Plaza, Asheville, NC 28801
Payment Office Hours – Weekdays 8am – 5pm

Recycling is is collected the same day of the week as garbage collection, except it is collected either on an A week or B week, depending on your neighbordhood. You can determine which week your recycling is collected by clicking on the schedules below, or by calling Curbside Management at (828) 252-2532. You may also use the below map to determine when your recycling collection day.

To dispose of their refuse directly, Asheville redidents may take waste products to the Buncombe County Landfill or Transfer Station. For disposal information please call (828) 250-5460

Buncombe County Landfill
(828) 250-5460
85 Panther Branch Road
Asheville, NC 28801
Hours: Monday – Friday: 8:00 AM to 4:30PM
Saturday: 8:00AM – 1:00PM
Buncombe County Tranfer Station
(828) 250-6205
190 Hominy Creek Rd
Asheville, NC 28806

Other Asheville Waste Services

Waste Pro  828-684-7790
 138 Tavistock Rd, Arden NC 28704 view a map: Map of Gds
(828) 712-7761
1 Lees Creek Rd, Asheville, NC 28806-5101
view a map: Map of Griffin Waste Services
Waste Management – (business waste services only) (828) 253-5364
24 Pond Rd, Asheville, NC 28806-2298 view a map: Map of Waste Management