I'll be honest, I've never worked in the service industry waiting tables. It's a job I know I would not be good at for various reasons, and if you do have this job, I admire your self control not to dump a pitcher of water on someones head on a daily basis. I do not have that control. I have, however, worked in medical offices having people demand and yell at me, rush, talk down, push me around and complain about me. In my case, the office manager would always get on my case about how the customer is always right no matter how they treated the staff.
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